General Terms and Conditions (GTC)

GENERAL TERMS AND CONDITIONS (GTC)

www.wizzwell.com - effective from 2024-08-01

Preamble

Welcome to our web store! Please read the General Terms and Conditions before purchasing and order the product from us only with the obligatory acceptance of the provisions therein. Thank you for honoring me with your trust during your purchase!

If you have any questions about these General Terms and Conditions, the use of the web store, individual products, the process of purchase, or if you would like to discuss your individual needs with us, please contact our colleague at the contact details provided.

Imprint: details of the Service Provider (Seller, Enterprise)

Name: AWG-Europe Kft.

Headquarters: 2051 Biatorbágy, Viola u. 8.

Postal address: 1141 Budapest, Komócsy u. 42.

Store, pick-up point address: none

Registration authority: Court of Registry of Budapest Environs Court

Company registration number: 13-09-229957

VAT number: HU32393468

Represented by: László Szilágyi

Phone/answering number: +36 1 2223369

Email: info@awgeurope.com

Website: https://awgeurope.com

Bank account: UNICREDIT Bank

EUR# IBAN: HU04-10918001-00000124-19890015

HUF# IBAN: HU96-10918001-00000124-19890008

Data of service providers

Hosting provider: RACKHOST PLC.

Headquarters: 6722 Szeged, Tisza Lajos körút 41.

Availability: info@rackhost.hu; +36 1 445 1200

Website: www.rackhost.com

4. Definitions

Goods: products and/or services offered by the Web Store intended for sale on the Web Store

Digital content: data produced or supplied in digital form

Parties: Seller and Buyer jointly

Consumer: a natural person acting for purposes outside his or her independent occupation and economic activity, who buys, orders, receives, uses, uses goods or is the recipient of commercial communications or offers related to the goods.

For the purposes of the rules governing the conciliation body, with the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, consumers shall also mean civil society organizations within the meaning of a special law acting for purposes outside their independent profession and economic activity, ecclesiastical legal entity, condominium, housing association that buys, orders, receives, uses, uses goods or is the recipient of commercial communications or offers related to the goods. Within the internal market, consumers should be considered consumers for the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [Regulation (EU) 2018/302] is also an undertaking qualifying as a buyer under this Regulation.

Consumer contract: a contract one of the parties to which qualifies as a consumer

Functionality: the ability of a good or service to perform functions appropriate for its purpose

Manufacturer: the producer of the product or goods

Importer: a commercial enterprise importing and placing on the market the Goods in the territory of the European Union

Distributor: a company or person who lawfully distributes the Goods.

Use of brand name: a company or person who has the right to use the brand name, trademark or other distinguishing sign of a product under its own or contractual right.

Interoperability: the ability of goods with digital elements, digital content or digital services to work with hardware and software other than those with which goods, digital content or digital services of the same type are normally used together

Compatibility: the ability of goods with digital elements, digital content or digital services to interoperate with hardware or software with which goods, digital content or digital services of the same type are normally used together, without the need for adaptation

Web store: this website used for the conclusion of the contract

Contract: Purchase contract concluded between the Seller and the Buyer using the Web Store and electronic mail

Durable medium: any instrument which enables a consumer or business to store information addressed personally to him in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored

Device enabling distance communication: a means capable of making a contractual statement in order to conclude a contract in the absence of the parties. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in press products with order forms, catalogues, telephones, facsimiles and Internet access devices

Distance contract: a consumer contract concluded within the framework of a distance sales scheme organized for the supply of the contracted goods or services without the simultaneous physical presence of the parties, using only means of distance communication for the conclusion of the contract

Enterprise: any person acting in the course of his trade, self-employment or business

Buyer/you: the person concluding the purchase offer through the Web Store

Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), in accordance with the Civil Code,

the guarantee for the performance of the contract, which the undertaking voluntarily undertakes for the proper performance of the contract, in addition to or in the absence of its legal obligation, and
statutory guarantee - regulations vary from one EU country to another

Purchase price: consideration payable for the Goods and the supply of digital content.

5. Applicable Law

The Treaty is governed by the following European Union legislation:

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

In addition to EU provisions, the Treaty is governed by the following provisions of Hungarian law:

Act CLV of 1997 on Consumer Protection
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
Act V of 2013 on the Civil Code
Government Decree No. 151/2003 (IX.22.) on mandatory guarantees for durable consumer goods
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
19/2014 (IV.29.) NGM Regulation on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business
Act LXXVI of 1999 on Copyright
Act CXII of 2011 on Informational Self-Determination and Freedom of Information
Government Decree No 373/2021 of 30 June 2021 on the detailed rules of contracts between consumers and businesses for the sale of goods, the supply of digital content and digital services

6. Scope and acceptance of the GTC

The content of the contract concluded between us – in addition to the provisions of the relevant mandatory legislation – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of you and us, the conditions for entering into the contract, the performance deadlines, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.

Information related to the use of the Website or web store, which is not contained in these GTC, is provided by other information available on the https://awg-europe.com website and on the web store.

You are obliged to familiarize yourself with and accept the provisions of these GTC before finalizing your order.

7. Language of the contract, form of the contract

These GTC are written in English by default, therefore English shall govern the contract concluded between the parties and the statements and communications related to the contract.

The distributor assumes no liability whatsoever for the content of the "machine" translations offered by the GTranslate plugin used by the web shop, or for any errors or damages resulting therefrom.

The contracts covered by these GTC do not qualify as written contracts, they are not filed by the Seller.

8. Prices

The prices shown for each product in the web shop are in EUR and do NOT include local Value Added Tax (VAT) by default.

The system automatically displays the VAT rate of the products in the basket in case of the product added to the basket after the customer provides the mandatory data during registration, including the exact delivery location. If you select a shipping method, the shipping cost will also be displayed. From this data, the system aggregates the (gross) consumer price payable.

In the case of WizzWell and FND brand products, the seller directly distributes the product of the Chinese manufacturer on the markets of the European Union. The Seller delivers the orders primarily from its own stock in Hungary at the prices specified in the web store.

Specific pricing

In the absence of possible EU stock or in case of an order with a larger number of items, the Seller may undertake - on a case-by-case basis - the delivery of the goods directly from the factory warehouse at individually established prices different from those indicated in the web store.

Failure to price

The possibility cannot be excluded that the Seller may modify the prices for reasons of business policy. Price adjustments shall not extend to contracts already concluded. If the Seller has indicated the price incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller shall act on the basis of the "Procedure incorrect price" clause of the GTC.

Procedure in case of incorrect price or

Obviously erroneously displayed prices include:

0 HUF price,
price reduced by a discount, but erroneously indicating the discount (e.g. in case of Goods worth EUR 1000, Goods offered for EUR 500 with indication of the 10% discount).

If an incorrect price is indicated, the Seller offers the opportunity to purchase the Goods at a real price, with which information the Customer can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.

9. Complaint handling

The consumer may submit a warranty claim for the Goods or a complaint about the Seller's act, act or omission at the following contact details and methods:

By phone in English/Spanish/Hungarian by message: +36 1 2223369

Customer service opening hours: during business hours
On our website you can find it under https://awgeurope.com

In writing via the following email address: info@wizzwell.com
In writing by post: Komócsy u. 42., Budapest 1141 Hungary

The consumer may communicate to the business, orally or in writing, any complaint, concerning any conduct, act or omission of the business or of a person acting in its interest or on behalf of the business directly connected with the distribution or sale of goods to consumers.

The oral complaint shall be investigated immediately by the undertaking and, if necessary, remedied. If the consumer does not agree with the handling of the complaint or immediate investigation of the complaint is not possible, the business shall immediately draw up a record of the complaint and its position related to it, and hand over a copy thereof to the consumer on the spot in case of an oral complaint communicated in person. In the case of an oral complaint communicated by telephone or other electronic communications service, it shall be sent to the consumer within 30 days at the latest, in accordance with the rules governing the response to the written complaint, at the same time as the substantive reply. Otherwise, you must proceed to a written complaint as follows.

Unless otherwise provided for in the directly applicable legal act of the European Union, the undertaking shall reply to the written complaint in writing in a manner verifiable in substance within thirty days of its receipt and shall arrange for its communication. If the complaint is rejected, the business is obliged to inform the consumer in writing which authority or conciliation body he can initiate with his complaint, depending on its nature. The information shall also include the seat, telephone and internet contact details and mailing address of the competent authority or conciliation body of the consumer's place of residence or stay. The information shall also include whether the undertaking has made a general declaration of submission to the decision of the Conciliation Board.

10. Enforcement options

If any consumer dispute between the Seller and the consumer is not resolved during the negotiations, the following legal remedies are open to the consumer:

Online dispute resolution platform for EU customers

The European Commission has set up a website where consumers can register, allowing them to resolve disputes related to online purchases by filling out an application and avoiding legal proceedings. In this way, consumers will be able to enforce their rights without, for example, being prevented from doing so by distance.

If you wish to make a complaint about a Good or Service purchased online and do not necessarily want to go to court, you may use online dispute resolution.
On the portal, you and the trader you have complained about can jointly select the dispute resolution body you want to entrust with handling your complaint.

The ODR platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Consumer protection procedure

Complaints can be lodged with consumer protection authorities. If the consumer notices a violation of his consumer rights, he has the right to lodge a complaint with the competent consumer protection authority of his place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The tasks of the consumer protection first instance authority are performed by the metropolitan and county government offices competent for the consumer's place of residence, a list of which can be found here: http://www.kormanyhivatalok.hu/

Legal proceedings

The customer is entitled to enforce his/her claim arising from a consumer dispute in court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body procedure

If your consumer complaint is rejected, you are entitled to turn to the Conciliation Body competent for your place of residence, place of residence or indicated by you in the application. The condition for initiating the proceedings of the conciliation body is that the consumer attempts to settle the dispute directly with the business concerned.

Unless the consumer requests a personal interview, the conciliation body shall hold the hearing online without personal presence by means of an electronic device providing simultaneous audio and visual transmission (hereinafter referred to as 'online hearing').

The company is obliged to cooperate in the conciliation body procedure, within this framework we are obliged to send our response to the conciliation body within the deadline at the request of the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the undertaking shall ensure the participation of a person authorized to reach a settlement at the hearing. The online hearing must be attended online by the representative of the undertaking authorized to reach a settlement. Where the consumer requests a face-to-face interview, the representative of the business authorized to reach a settlement shall attend the hearing at least online.

More information about Conciliation Bodies is available here: https://www.bekeltetes.hu

Contact details of each territorially competent Conciliation Body:

The Budapest Conciliation Board
Headquarters: Budapest
Area of competence: Budapest

Availability:
Address: 1016 Budapest, Krisztina krt. 99. 111 op. cit.
Postal address: 1253 Budapest, Pf.:10.
Phone number: 06-1-488-2131
Email: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu

Conciliation Board procedure in case of persons not qualifying as consumers

According to the Consumer Protection Act, a non-governmental organization, a religious legal entity, a condominium, a housing association acting for purposes outside its independent occupation and economic activity, acting for purposes outside its independent occupation and economic activity, which buys, orders, receives, uses, uses goods or is the recipient of commercial communication or offers related to the goods, qualifies as a consumer with regard to the Conciliation Board procedure.

The existence of consumer quality is entitled to be checked and examined by the Conciliation Board. The rules of procedure are governed by the rules written under the Conciliation Board.

11. Copyright

Act LXXVI of 1999 on Copyright (hereinafter: Szjt.) Pursuant to Section 1 (1), the website qualifies as a copyright work, so all parts of it are protected by copyright. Pursuant to Section 16 (1) of the Szjt., it is forbidden to use graphic and software solutions and computer program creations on the website without permission, or to use any application with which the website or any part thereof can be modified. Any material may be taken over from the website and its database, even with the written consent of the copyright holder, only by referring to the website and indicating the source. The copyright holder: AWG-Europe Kft.

12. Severability, Code of Conduct

If any clause of the GTC is legally incomplete or ineffective, the remaining clauses of the contract shall remain valid and the provisions of the relevant legislation shall apply instead of the ineffective or erroneous part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

13. Information on the functioning of goods with digital elements and the applicable technical protection measure

The availability of servers providing data displayed on the website is over 99.9% per annum. The entire data content is backed up regularly, so the original data content can be restored in case of problems. The data displayed on the website and web store are stored in MSSQL and MySQL databases. Sensitive data is stored with sufficiently strong encryption and encoded using hardware support built into the processor.

14. Information on the main characteristics of the Goods

In the web store, information about the essential characteristics of the Goods available for purchase is provided in the descriptions of each Goods.

15. Correction of data entry errors - Responsibility for the accuracy of the data provided

During the ordering process, you have the opportunity to continuously modify the data entered by you before finalizing the order (clicking on the back button in the browser opens the previous page, so you can correct the entered data even if you have already reached the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the goods are invoiced and delivered on the basis of the data you provide. Please note that an incorrectly entered e-mail address or filling of the mailbox storage space may result in a lack of delivery of the confirmation and prevent the conclusion of the contract. If the Customer has finalized his order and discovers an error in the data provided, he must initiate the modification of his order as soon as possible. The Buyer may notify the Seller of the modification of the erroneous order by sending a letter from the e-mail address provided at the time of ordering or by phone call.

16. Using the web store ( purchase process)

Registration

In the web store, it is possible to register by entering customer data and then make a purchase, but the purchase is not subject to registration.

Selecting the Product

By clicking on the product categories in the web store, you can select the desired product family and the individual products within it. By clicking on each product, you will find the product's photos, description, and price. When making a purchase, you must pay the price listed on the web store. Accessories that may be visible in the photos are not part of the product, unless it is highlighted in the product description.

Add to cart

After selecting the Product, you can click the "Add to Cart" button to place the product in the cart without incurring any purchase or payment obligations, as placing it in the cart does not constitute an offer.

We recommend that you place the product in the basket even if you are not sure whether you want to buy the specific product, because this will give you an overview of the products you have selected at the moment and display them on one screen with one click. can view and compare. The contents of the basket can be modified freely until the order is finalized - until the " Send order " button is pressed, products can be removed from the basket as desired, and new products can be added to the basket as desired.

If you place the selected product in the Cart, you will receive immediate feedback on the website. If you do not wish to select more products, click on the "Buy " or " View Cart " button!

Viewing the Cart

When using the web store, you can check the contents of the cart at any time by clicking on the "Cart" icon at the top of the web store. Here you have the option to remove the selected products from the basket, and you can also change the number of products in the basket. After the modification, the system displays the information corresponding to the data you have changed, including the price of the products added to the cart.

If you do not wish to select additional products and place them in the basket, you can continue shopping by pressing the "Order" button.

Order page

After pressing the "Order" button, the "order" page appears, where you can enter the information required to place the order.

You can place an order with or without registration (buying as a guest). In the first case, click on "Login", and in the latter case, click on the "Skip login" button.

you log in , the website redirects you to the login interface. If you have already registered, please enter your e-mail address and password, then click the "Login" button. The system will then redirect you to the purchase data.
If you have not yet registered, click on the "Registration" tab, where after entering the data required for registration (name, e-mail address, password, acceptance of data management declaration), click on the "registration" button. After successful registration, the system will redirect you to the purchase data. If you have already registered before, but you need additional help to log in, click on the "Forgot password" link and enter the e-mail address you used for previous registration. You can set a new password for the account by clicking on the link in the password reminder email sent to this address.

the Skip login function, you can place an order without creating an account.

In the "Billing address" block, you must enter the billing information required to place the order: Last name, First name, Company name, Tax number, E-mail address, Telephone number, Country, City, Zip code, Street, House number.

In the "Delivery address" block, you have the opportunity to enter the delivery data necessary for placing the order: Surname, First name, Company name, Country, City, Zip code, Street, House number.

You can choose the delivery method that suits you on the interface. You can choose from the following delivery methods: Collection from the Seller's warehouse (HUF 0), in the case of household or office AWG equipment, Courier service, in the case of additional product purchases, Post or Courier service.

You can choose the payment method that suits you on the interface. You can choose from the following payment methods: Direct bank transfer, Bank card transaction.

Placing an order

order summary page by clicking the "Total" button . Here you can check the order data, or if you want to change the order, you can do so by clicking the Edit icon.

If the order data is correct, you can place your order by clicking the Send order button.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the Goods you want to order, and that your data is correct, you can complete your order by clicking the "Send order" button. The information provided on the web store does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.

By pressing the "Send order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these General Terms and Conditions - entails a payment obligation. The Seller is obliged to confirm the arrival of the order to the Buyer electronically without delay. If this confirmation is not received by the Buyer within the expected time frame, depending on the nature of the service, but no later than 48 hours after the Buyer's order has been sent , the Buyer is released from the binding offer or contractual obligation.

Order processing, contract creation

Orders are processed in two steps. You can place your order at any time. You will first receive an automatic confirmation of the order, which only records the fact that your order has been received via the web store, but this confirmation does not qualify as acceptance of your offer. If you notice that the automatic confirmation e-mail notification contains your data incorrectly (e.g. name, delivery address, telephone number, etc.), you are obliged to inform us of this fact - at the same time as entering the correct data - by e-mail to communicate. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as it is possible that your order did not arrive in our system due to technical reasons.

After sending your offer, the Seller will confirm your offer via a second e-mail. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system (second confirmation, acceptance of offer).

Procedure followed in the case of undelivered packages

If the Buyer does not accept the Goods ordered and handed over for delivery and does not notify the Seller of his intention to cancel within 14 days without the justification provided by law, he is in breach of his contract with the Seller, according to which he is obliged to accept the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to re-deliver the Goods, if he can coordinate this with the Buyer, but may make the re-delivery subject to the payment of a delivery fee. If the repeated delivery is unsuccessful, or it cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and enforce the cost of the unsuccessful delivery and return as a penalty to the Buyer. The parties accept the use of the e-mail used by the Buyer at the time of ordering as a form of communication for terminating the contract and state that the date of notice of termination is the time when the termination letter becomes available in the Buyer's e-mail account.

17. Payment of goods and transport

As with most of online traders, smaller "quick sale" products in stock have to be paid 100% in advance, while high -value industrial equipment usually requires 70% production advance.

Payment in the webshop

Bank CARD
You can choose credit or debit card as a prompt payment for the full amount. In this case we confirm your order and we will send invoice and delivery process starts.
Payment by bank card VISA, EUROCARD, MASTERCARD accepted

Direct Bank Transfer
Either you can choose direct Bank Transfer (T/T). In this case we will send you a confirmation e-mail includes our Pro Forma Invoice with payment and delivery conditions. Accordingly you need to pay out the amount with bank transfer. Pre or full payment depends on item’s stock avalibility, your location and transport method.
Data required for the transfer:
Beneficiary bank: UNICREDIT Bank
Beneficiary name: AWG-Europe Kft.
Beneficiary account number: EUR# IBAN: HU04-10918001-00000124-19890015
For Hungarian domestic transactions: 10918001-00000124-19890015

18. Payment for big size industrial AWG's

Over 1000 L/Day capacity industrial AWGs are not available in the webshop. As a direct representative of the manufacturer, we are ready to serve the needs directly from the factory. For customized big AWGs, before quote price we need your certain purpose and enviornment condition to recommend the suitable solution and for reviewing the pricing. Production lead time usually 20 days after the final design confirmed.
Payment term: 100% T/T advance, or Wholesale 50% T/T prepayment, or 50% T/T balance before the shipment. Irrevocable, transferable L/C payable at Sight.

To request quotation please contact our company direct on https://awgeurope.com website or e-mail to info@awgeurope.com .

19. Acceptance methods, acceptance fees

Personal collection

You can only pick up the products and parts in person at our warehouse at a pre-arranged time:

2051 Biatorbágy, Viola u. 8.

In the case of personal collection, you will not be charged any fees.

Home delivery

The products offered in the web store are for sale. They have limited stocks in Hungarian and EU domestic circulation. The orders are delivered primarily from the Hungarian warehouse by the contracted logistics service provider. In case of acceptance of the "order" submitted by the Buyer in the web store, we will send a fee request for the full purchase price, after payment of which we will invoice, package the product in an inspected condition and hand it over to our delivery partner.

If the given product is sold out or not in stock in the EU warehouse, we can undertake the delivery directly from the Chinese manufacturer's warehouse with significantly longer, individually agreed delivery after a 50% advance payment. We will send you an advance request for your order , after which the requested products will be packed at the manufacturer's premises and handed over to the supplier.

The seller undertakes delivery to countries outside the European Union only after individual consideration and with an individual offer. The seller reserves the right not to deliver to certain countries (e.g. war zones or places considered risky). If you need a unique offer, please contact us on the website or by email on our website.

Home delivery fees and other information about shipping can be accessed from the "SHIPPING POLICY" page of the web store (link)

18. Completion date

Regarding the order, the general delivery deadline is a maximum of 30 calendar days from the confirmation of the order. In case of delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.

20. Reservation of rights, ownership clause

If you previously ordered Goods without receiving them during delivery (not including the case when you exercised your right of withdrawal), or if the Goods were returned to the seller with a not wanted mark, the Seller will fulfill the order with the purchase price and the obligates you to pay the shipping costs in advance.

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid by bank transfer, the Buyer transfers the purchase price and the conversion in the currency of his Member State, and due to bank commissions and costs, the Seller does not receive the full amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

20. Sales abroad

The Seller does not distinguish between Buyers using the Web store in Hungary and outside the European Union. In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered Goods in the territory of Hungary.

The provisions of these General Terms and Conditions apply to purchases outside of Hungary as well, with the fact that, based on the provisions of the relevant decree, a consumer who is a citizen of a Member State or has a place of residence in a Member State, or a business that has a place of business in a Member State, is considered a buyer in the interpretation of this point. and within the European Union buys goods or uses services for the sole purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.

The language of communication and purchase is primarily English, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with the non-contractual requirements defined in the national law of the Buyer's Member State in relation to the relevant Goods, such as labeling or sector-specific requirements, or to inform the Buyer of these requirements.

Unless otherwise stipulated by the Seller, the local VAT according to the address provided by the buyer is applied to all Goods.

The Customer may exercise his legal rights in accordance with these Terms and Conditions.

If an electronic payment solution is used, the payment is made in the currency specified by the Seller,

The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods and the delivery fee has been successfully and fully made using the electronic payment solution (including the case when, in the case of Goods paid by bank transfer, the Buyer transfers in the currency of his Member State due to the purchase price (delivery fee) and the conversion, as well as bank commissions and costs, the Seller does not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.

In order to hand over the Goods, the Seller also provides non-Hungarian Buyers with the same handover options as Hungarian Buyers.

According to the General Terms and Conditions, the Customer may request the delivery of the Goods to the territory of any European Union member state, or the customer from a non-EU member state may also request any delivery method specified in the General Terms and Conditions .

ex-work / FOB for Chinese manufacturers) by special agreement . In other cases, the Buyer may request that the delivery and domestication of the Goods be handled at his own expense.

The Seller fulfills the order after payment of the full purchase price and the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or does not resolve his own delivery by the pre-agreed date, the Seller will terminate the contract and the pre-paid purchase price Withholding a 20% failure penalty, it will reimburse the Buyer.

21. Consumer information

Information on the consumer's right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

a ) In the case of a contract for the sale of goods ,
aa ) to the Goods,
b) in the case of the sale and purchase of several Goods, if the individual Goods are delivered at different times, to the last delivered Goods,

the consumer or a third party indicated by the consumer, other than the carrier, may exercise it within the deadline starting from the date of receipt, which deadline is 14 calendar days .

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a declaration sample that can also be downloaded from the web store.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline.

In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within the deadline.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.

22. Obligations of the Seller in case of cancellation by the consumer

The Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree , the Seller will refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, such as the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller's refund obligation

45/2014. (II. 26.) In the event of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.

23. In the event of withdrawal or termination of the consumer's obligations

Return of the Goods

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree , is obliged to return the Goods immediately, but no later than within fourteen days from the notification of withdrawal, or hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline.

Bearing direct costs related to the return of the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or by postage.

24. The right of withdrawal cannot be exercised in the following cases

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26). In the cases included in paragraph (1):

after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case can only be invoked if the performance began with the express prior consent of the consumer and the consumer's acknowledgment that he loses his right of withdrawal as soon as the business fully fulfilled the contract;
with regard to Goods or services whose price or fee depends on the possible fluctuation of the financial market, even during the period specified for the exercise of the right of withdrawal, which cannot be influenced by the company;
in the case of non-pre-manufactured Goods that have been produced based on the instructions or at the express request of the consumer, or in the case of Goods that have been clearly tailored to the consumer;
with regard to Goods that are perishable or retain their quality for a short time;
with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene;
with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company's control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only takes place after the thirtieth day from the conclusion of the contract;
in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at a public auction;
with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
with regard to digital content provided on a non-material data carrier, if the Seller has started performance with the express, prior consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance, and the company has sent a confirmation to the for the consumer.

25. Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the Goods.

If, according to the relevant legislation, the right of withdrawal cannot be exercised, or can only be exercised under conditions, the Buyer is not entitled to trial use either.

26. Procedure followed in the case of undelivered packages

27. Personal collection

You can only pick up the products and parts in person at our warehouse at a pre-arranged time:

2051 Biatorbágy, Viola u. 8.

In the case of personal collection, you will not be charged any fees.

28. Warranty - for consumers Goods

In case of new Goods

If you purchase a new product in our webshop, the enforcement of the mandatory warranty and the merchant's warranty shall be governed by the law in force in Hungary. The rights arising from the guarantee can be enforced with a warranty card, which cannot be made conditional on the return of the opened packaging of the consumer goods by the consumer. If the warranty card is not made available to the consumer, the conclusion of the contract shall be deemed to be proven if the proof of payment of the consideration – an invoice or receipt issued pursuant to the Value Added Tax Act – is presented by the consumer. In this case, the rights arising from the guarantee can be enforced with proof of payment of the consideration.

Warranty rights

The Customer may claim repair or replacement on the basis of his warranty right, request a price reduction in cases provided for by law, or ultimately withdraw from the contract if the debtor has not undertaken repair or replacement, is unable to fulfil this obligation within a reasonable period, protecting the interests of the rightholder, or if the interest of the claimant in repair or replacement has ceased.

Validation deadline according to the purchase price of the product

The warranty claim can be enforced during the warranty period, the warranty period is according to Hungarian Government Decree 151/2003 (IX.22.):

1. one year for a sales price reaching HUF 10,000 but not exceeding HUF 100,000,
2. two years for a sales price exceeding HUF 100,000 but not exceeding HUF 250,000,
3. and three years for a sales price above HUF 250,000.

Rules related to the handling of warranty claims

When handling the repair, the Seller shall endeavour to complete the repair within 15 days. The deadline for repair starts to run when the consumer goods are received. If the duration of repair or replacement exceeds fifteen days, the Seller shall inform the Customer of the expected duration of repair or replacement.

When is the Seller released from its warranty obligation?

The Seller is only released from its warranty obligation if it proves that the cause of the defect arose after performance (warranty period). The Seller shall be released from its warranty obligation if it proves that the cause of the defect arose after performance for reasons attributable to the consumer: such as vandalism or that the consumer failed to replace the filters of the device after 12 months of operation and/or the product failed due to the use of a non-original accessory. The seller may refuse the consumer's warranty claim if the safety film on the back of the device is damaged or missing, or if it is defective because the repair was not carried out by an authorized professional service or because the customer used a non-original additional device and accessory. Please note that due to the same defect, you may have a warranty and guarantee claim, as well as a product warranty and guarantee claim at the same time, in one claim process.

Voluntary warranty

If the Seller provides a voluntary and/or extended warranty for a given Goods, this and the terms of the warranty are indicated separately during the purchase of the Goods.

In the case of used Goods

warranty and guarantee rights are normally developed differently from the general rules. In the case of used Goods, we can also talk about defective performance, however, the circumstances under which the Customer could have expected certain defects to occur must be taken into account. As a result of obsolescence, certain defects are becoming more frequent, as a result of which it cannot be assumed that a second-hand Good can have the same quality as a newly purchased one. Based on this, the Customer may enforce its warranty rights only in respect of defects that are in addition to and independently of the defects resulting from use. If the used Goods are defective and the Customer qualifying as a Consumer was informed about this at the time of purchase, the Service Provider shall not be liable for the known defect.

29. Information on product warranty and implied warranty for the guarantee of conformity of the goods in the case of Buyers who are not consumers General rules of implied warranty rights

Product warranty and mandatory warranty are only available to customers qualifying as consumers. If the Seller provides a manufacturer's or voluntary warranty for the given Goods, this will be indicated separately when purchasing the Goods. If the manufacturer provides a manufacturer's warranty for the Goods that also covers customers who are not consumers, it can be enforced directly with the manufacturer. In the case of customers who are not consumers, the deadline for enforcing the warranty right is 1 year, which starts on the day of performance (delivery).

The Buyer who is not a consumer may, at his option, make the following warranty claims: You may request repair or replacement, unless the fulfilment of the claim chosen by you is impossible or at an additional cost disproportionate to the fulfillment of other claims by the Seller would walk. If repair or replacement has not been requested or could not be requested, the Buyer may request a proportionate reduction of the consideration or the defect may be repaired or repaired by someone else at the expense of the Seller or, as a last resort, may withdraw from the contract. You may also switch from your chosen warranty right to another, but you will bear the cost of the transition, unless it was justified or caused by the Seller.

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